Editions and pricing

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Loyalty Management System

Editions and pricing

We've created three standard loyalty packages to make setup fast and simple. All of our packages run on the same underlying Simplicity Loyalty platform.

Need something different? Talk to us about configuring a solution to your precise needs.

OverviewJadeGoldPlatinum
Business to Consumer (B2C) programmes • • •
Business to Business (B2B) programmes - - •
Up to 200,000 members or prospects • • •
Up to 1,000,000 members or prospects - • •
Over 1,000,000 members pr prospects - - •
Retain Sales Transactions for 6 months • • •
Retain Sales Transactions for 18 months - • •
Retain Sales Transactions for more then 18 months - - •
Customisable Loyalty APP • • •
Supports multiple stores or outlets for your programme • • •
Supports up to 10 partner organisations and multiple stores and outlets - • •
Supports any number of partner organisations and sores and outlets - - •
Partner Referral Program management - - •
Supports co branded cards - - •
Single program multiple Tiers • • •
Up to two programs multiple Tiers • • •
Unlimited programs and program tiers - - •
Automated or manual program and tier allocation and reallocation • • •
Points for rewards • • •
Multiple currencies including points and cash as rewards - • •
Gift top up on rewards card - - •
Integrated campaign management providing email • • •
Integrated campaign management providing email, sms, mms, social WeChat - • •
Case Management - • •
Financial points as rewards • • •
Financial and non financial points as rewards - • •
Different rewards based on Member, Partner, Program, Tier and Product • • •
Web portals for Administration, Partners, POS users and Members • • •
Member portal provided with a free Content Management System for do it yourself editing • • •
Full platform as a service (PAAS) web service provided for Partners to integrate in real time - • •
Transactions received and processed real time (via web services) or batch via secure file uploads • • •
Points or Dollars Earning
Earn X points per Y spend • • •
Bonus points on activity such as Welcome, Tier change • • •
Set points earning based on Program • • •
Set points earning based on Member, Program, Tier, Partner and Offer - • •
Can be on payment received or sale or both - • •
Product items can be excluded such as specials, service classes, discounted products or entire departments • • •
Target spend Bonus points on spend over time based on multiple rules configured - - •
Points can be charged to the Program or Partners or Outlets of Partners - • •
Rewards
Online Redemption Mall enabling member to redeem with Points or credit card or both • • •
Redemption offers based on program • • •
Redemption offers based on program and tier • • •
Cashback on achieving targets - - •
Vouchers created for Member based on business rules • • •
Partner referral program support for Member Offers • • •
Merchandise via redemption mall • • •
Free or discount services by program • • •
Free or discount services by program and tier - • •
Exclusive benefits by program and tier • • •
Cards or Cardless
Store Cards pre printed with membership number, barcode or QR code • • •
Virtual cards emailed to member • • •
Virtual card in APP • • •
Cards personalised and mailed to member • • •
Third party vouchers • • •
Recording transactions
Scan loyalty card using existing POS system with 3D scanner • • •
Scan card on a separate tablet (not supplied) • • •
Integrate with payment processor so no card is required • • •
Scan virtual card from smartphone API - • •
Member Portal Kiosk and Mobile APP
Join or enrol in the loyalty program • • •
Activate existing store card • • •
Maintain member profile including phone numbers, email addresses, contact details • • •
Create and manager Friends and Family Share Points - - •
Maintain list of marketing opt-ins • • •
View transactions • • •
Check points balance and tier status • • •
View vouchers • • •
Browse redemption mall of available rewards and offers • • •
Browse redemption mall of available rewards and offers specific to this member - • •
Request replacement card • • •
Submit customer service enquiries • • •
Access terms and conditions, frequently asked questions • • •
Change password one way encrypted bank level security • • •
Standard Email and communications set up within the program
Members automatically available for campaigns – no data exports or integrations required • • •
Member welcome email with optional welcome reward • • •
Admin welcome for new Admin account • • •
Partner Admin / POS portal welcome • • •
Order confirmation • • •
New voucher issued to member with virtual voucher • • •
Virtual card resend • • •
A new voucher has been issued after a voucher has expired • • •
Member reset password • • •
Member reset password confirmation • • •
Admin reset password • • •
Admin reset password confirmation • • •
Partner / POS reset password • • •
Partner / POS reset password confirmation • • •
Advanced email marketing
Targeting by segmentation model • • •
Local area marketing for Outlets and Stores • • •
Dynamic content • • •
Personalisation • • •
A/B testing • • •
Device preview and preview test on multiple clients (Litmis) • • •
Social media integration • • •
SPAM management • • •
Campaign Automation • • •
Campaign Portal
Enable distributed teams to send and tailor email marketing for local audiences • • •
Pre-approved customer segments • • •
Restricted templates that control branding and standard uneditable regions • • •
Survey
Rich quality surveys created by users • • •
Added to signup process with incentive rewards for completion • • •
Campaigns can be created to recipients based on answers • • •
Program Financial Management
Manage points pool • • •
Banking transactions for reward purchases and payments for redemption to Partners and Stores - • •
Bank files created for major banks and provided securely to your accounts team to process - • •
Tracking of all voucher usage for subsequent billing and reporting to Partners for redemptions • • •
Segmentation
All transactions available for segmentation of members • • •
All transactions segmented enabling analytics of member versus non member activity • • •
Generic Recency Frequency Monetary models and custom models supported • • •
Behavioral activities from integrated campaign management available for segmentation modelling • • •
Integrated survey tool provides survey results segmentation • • •
Coupons and Vouchers
Target customer segments or your entire database with trackable coupons to generate sales and foot traffic. • • •

Generate voucher and consume points on reaching threshold

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Shopping cart voucher “Promotion code”

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Shopping cart voucher “Unique voucher codes”

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Shopping cart voucher “Partner supplied electronic voucher”

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Shopping cart voucher “Third party on demand supplied electronic voucher”

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Shopping cart voucher option: Member must authenticate to display and consume voucher code

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Data insights
Franchisee and partner settlements for rewards provided less rewards redeemed based on rewards cost rules - - •
Program Reports
Card/Account Issued Report • • •
Segment Report - - •
Home Store Report • • •
Voucher Summary to Date • • •
Valid Vouchers Report • • •
Used / Redeemed Voucher Report • • •
Expired Voucher Report • • •
Campaign Pre/Post Transaction Report - • •
Campaign Reports
Recent Campaign Activity • • •
Campaign Analysis Campaign Compare • • •
Campaign Analysis by Segment • • •
Campaign Analysis Summary • • •
Campaign Analysis • • •
Survey Form Campaign Analysis - • •
Email Campaign Analysis • • •
Email Campaign Analysis by Campaign Execution • • •
Member Activity Statement • • •
Finance and program Management Reports
Daily Sales Report • • •
Bonus Points Register • • •
Transactions in Suspense Report • • •
Transaction Audit Report • • •
Inactive Store Report Head Office - • •
Data insights via Analytical Database using third party tool
All Analytical data available for review using third party tool • • •
Identify your top customers and top customer segments • • •
Identify which products your highest value customer buy and which they never buy • • •
Target customer segments or your entire database with trackable coupons to generate sales and foot traffic • • •
Platform Hosting
Shared Platform (up to 10 TPS) • • •
Dedicated hardware (from 10 TPS up) POA POA POA
Failover dedicated hardware POA POA POA
In house POA POA POA

 

 

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