Superior Customer Service with Contact Centre
Simplicity Contact Centre provides rich functionality and configurable screens to ensure agents have quick and easy access to all necessary information to enable management of both inbound and outbound calls.
The configurable call workspace includes tabs to display any available customer profile data, historical transactions and interactions such as recent emails or calls received. Tabs can also include organisational data such as a knowledge base or help section, news and critical alerts, and product catalogues.
The Case Management function facilitates rapid resolution of queries and issues with configurable case types, business rules and escalation pathways.